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Toll Free Number : (844) 966-1224

Home » FAQ

Frequently Asked Questions

Air Conditioning Repair

Q. How do I stop water leaking from an air conditioner?

A. Whenever you find water leaking, first you need to switch off an AC and locate the reason for the leakage. Water leaking can be due to dirty coils, damaged insulation, clogged or disconnection of the drain line.

If you can not figure out the real cause of the problem, immediately call the experienced AC repair technician to fix it.

Q. My air conditioner is over 12 years old and working properly, is it worth getting repaired?

A. When your air conditioner has reached double-digit, repair is not a good option. Due to low efficiency, more energy will be consumed and your utility bills will be high. It would probably be cheaper to replace it with the new cost-effective air conditioner.

HVAC Repair

Q. Why is my AC filter wet?

A. Having wet AC filters indicates a blockage in the condensate drain or pan. During air filtration, there are lots of pollutants and debris which may accumulate in the drainpipe, preventing moisture that is condensed into liquid in evaporator coils from draining away.

Hence, there is no way to go, so the condensate backs up until the pan overflows, resulting in wet AC filters.

Water Leak Detection

Q. What are the causes of water leakage?

A. Clogged drains, damaged flapper or flush valve seals in toilets, corrosion in pipes, and high water pressure are the reasons for water leakage.

If you’re experiencing it, rely on skilled and trained water leakage repair technicians at EZ for fast and efficient services.

Q. Water is leaking from my shower pipe. What should I do?

A. The leakage can be due to a damaged shower arm. Damage can be due to the repeated adjustments of the pressure of the showerhead over the years. Replace the shower arm.

In case leaking does not stop even after replacement, there can be issues in the drop-ear elbow or vertical shower pipe. Instead of playing guess games, it’s better to ask for professional assistance. Call our experts; they will be available at your scheduled time. We are available 24×7 to assist you.

Ceiling Leak Repair

Q. What are the indicators that a ceiling leak is a part of bigger problems?

A. When you see broken shingles, punctured roofs with brown rainwater, cracks in the flashing, holes in the roof, etc., are indicators of ceiling leaks, which you can’t take lightly. This can cause significant damage to the structure, including walls and attic. Also, there is a risk of the spread of mold and mildew in your house.

Q. My roof is leaking and I don’t have the means to change the shingles right now. What should I do?

A. When the shingles are cracked or rotten and you don’t have the equipment to change, call EZ pros to remove the damaged shingles and fix the new one with 6d galvanized nails.
We understand the inconveniences you face due to roof leakage, so we provide an emergency roof repair service to fix your issue on time.

Slab Leak Repair

Q. Will you tear my house to detect slab leak?

A. No, EZ professionals are well-equipped with the latest technology. So, without any excavation, we will detect the slab leak through modern scanning and identification equipment. We assure you that after slab leak repair, your house will be in habitual condition.

Q. I suspect leakage underneath concrete slabs. How long would your slab leak detection experts take to repair a slab leak?

A. It will depend on how complicated it is to locate the leak and the degree of damage to your property. Generally, our experienced professional can complete all needed repairs in 2-3 days. They will even work 24 hours when the problem is serious if it is convenient for you. Your satisfaction is our pride.

Slab Leak Detection

Q. I haven’t noticed a change in the water bill. How else might I detect that I have a slab leak?

A. If there is no change in your water bill, you need to look for the sound of running water. Especially in the nighttime, when all water sources are shut down, and still, you hear the sound, it could be an indication of a slab leak. There could be a busted pipe beneath the concrete slab. Another sign is a warm spot on the floor. When there are copper pipes, the leakages allow hot water to accumulate in the specific area. So, you notice hot spots on some areas of the floor.

Q. When is the perfect time to request slab leak detection?

A. The perfect time to request slab leak detection is immediately after you see any warning sign of slab leak. The more you are proactive, the lesser will be the damage, complication, and repair cost.

Water Damage Repair

Q. In how much time will I get indications of water damage?

A. You can see signs of water damage immediately or in a few hours. But in some situations, it takes days or months to become visible. Whenever you see any warning signs, you need to act quickly to avoid yourself, your loved ones, and your home at risk.

Precautions are always better than cure, so it’s wise to have regular plumbing inspections from our experienced plumber to detect leaks and fix them on site.

Q. The local plumber said that my crawl space is flooded. What is a crawl space and how do I fix it?

A. The crawl space is between the ground and your house, where plumbers and technicians access the piping and wiring system. During weather events or leakage, the excess water draws down the crawl space, and there are high chances of mold and mildew growth as this space is not exposed to sunlight.

So, you need to take quick action and call a water damage expert who will fix the leakage as well as repair the damage. EZ will offer a one-stop solution for water damage restoration and repair in your crawl space.

24/7 Emergency Plumber

Q. What are the different types of emergency plumbing repair services offered by you?

A. All your plumbing needs are a priority for us. However, some plumbing issues need to be addressed quickly and efficiently before it gets critical.

  • Clogged Drains
  • Faulty Shut Off
  • Burst Pipes
  • No Hot Water
  • The Sump Pump is no longer working
  • Last-minute repair

Q. Will you come for leaking taps after business hours?

A. Yes, we do all kinds of projects, including leaking taps. We know even a minor leakage has the potential to waste gallons of water every week, so we take all minor leaks seriously and offer quick solutions for the same.

If you find any small plumbing or heating issues, don’t hesitate to call us. Call us anytime as we are available 24/7.

Q. What if my plumbing emergency happens at 3 AM on the weekend?

A. Don’t worry; we will be there for you. Whether it is day or night, your skilled 24-hour plumbers will fix your plumbing issues in your time of need.

Drain Cleaning

Q. How quickly should I expect the drain cleaning service?

A. We understand that drain clogging is not pleasant, so our drain cleaning team is always ready to help seven days a week and 24 hours a day. Whether the issue is minor or major, call us anytime without any hesitation. Our team will reach out to you in an hour.

Q. I hear the sound of running water outside my house. What shall I do?

A. It may be due to a broken or clogged pipeline of pure water or drain water. Call our expert to peep in your pipes and know the source. We will locate the source using our video inspection tool, and once we detect the problem, we will fix it instantly as our experts always carry all the necessary tools and equipment with them to offer prompt services.

Q. Why are my drains making bubbling noises?

A. Bubbling or gurgling noises from your drains indicate the blockage. However, water disruption and uneven outflow due to clogs result in such noises. Call our expert for drain cleaning services and unclog your drain lines.

Water Extraction

Q. How long it will take to extract water from my property?

A. It depends on various factors:

  • Types of water – Fresh, Gray, or Blackwater
  • Building size and types of material used
  • Weather Condition
  • Amount of water
  • How quickly you call for emergency service

Our professionals do complete inspections and evaluations of your property to determine the time required for the process. Moreover, we use all the latest tools, equipment, and industrial dehumidifiers to extract water and mitigate moisture quickly. We will not leave the place until the moisture level is zero and it is safe to live.

Q. Do I need to remove all the items from the house before you start the water extraction process?

A. No, you are not required to remove all items. All you need to do is give us a call, and the rest will be taken care of by our water extraction expert team.

Q. Do you offer a water extraction service after business hours?

A. Yes, we understand that the water flooding in the house is a traumatic experience, and it needs to be removed immediately before it damages the property and valuables. So, we are available 24 hours a day and even on weekends and holidays. After consulting with you on the phone, our team will reach out to you in just 60 minutes.

Tankless Water Heater

Q. Should I replace my water heater with a tankless water heater?

A. There are many benefits of installing tankless water heaters ranging from saving money, environment-friendly to enough hot water throughout your home. Being small in size, it saves a lot of valuable floor space. Moreover, the tankless water heater is designed with materials that are long-lasting. Also, most of its parts can be replaced easily. You can rest easy for issues like corrosive leaks and the risk of expensive water damage.

Q. Can I install my new tankless in the same place as my old water heater?

A. Maybe, usually, tankless water heaters should be mounted on the wall. So, the space required would remain the same as your old water heater. However, you should consult with our experts to install the water heater precisely.

Water heater Repair

Q. When should I repair a water heater?

A. If the water heater is not near to the end of its life and only a few things go wrong, repairing a water heater is a good choice for you. Before deciding whether you need repair or replacement, the professionals need to inspect the water heater to suggest the best option for you.

Q. The pilot in my water is off. How to make it work as there is no hot water?

A. Some of the internal parts of your water heater are malfunctioning, or the pilot light must have worn out. Consult with EZ Electric technicians to locate the issue and let you know the right solution for it.

Our team takes all COVID precautionary measures while working.